It gave me a ten digit code without warning to get a pencil or anything and required I call back. When I called back it asked either for the code or specifically for my Verizon Wireless number, which implied to me it might be bill related. I entered my phone number, and it said "sorry you are having difficulty" and hung up on me. I tried to call again and punch through at it said you cannot talk with a person without a successful code entry.