they said they were a reward company i asked wear they were based out of and they said clearwater florida and i said this is a va number they said we have a office there and they gave me a bogos costomer service number they are forners they told me that i could talck to a supervisor and i talked to the same guy hye just changed his name!!! answerthe call and ask them for costurmer service numbe they gave me this number 1-800-540-6496